Payment and Refund Policy
Payment is due 14 days prior to the start of your booked service.
14 days’ notice is required for full refund of cancelling an event, workshop, or group classes. Less than 14 days we are unable to refund unless we can fill the place. That being the case a £5.00 administration fee will be deducted off any refunds provided.
In the event of cancellation on our part we will endeavour to reschedule, if you are unable to make the new date a full refund will be provided.
Non attended events will not be refunded.
Equipment
Dogs must be worked on a long lead/line attached to a flat collar or harness (2 to 5m length is recommended) Slip leads are permitted but any aversive use will not be accepted.
Dogs must remain on a standard walking lead at all times. You will be advised when you can work your dog on a long line or off lead.
No aversive walking equipment is permitted (Choke chains, half chokes or prongs) nor extendable leads.
Ethical
No harsh treatment to or the handling of any dog is permitted, if evident the trainer will politely request this to cease. In the event this treatment is continued permission to remain at the event or training session will be revoked and no refund will be provided. Positive reward based reinforcment is always expected.
Ear docking is illegal in the UK under the Animal Welfare Act 2006, Section 5. Ethically we do not accept dogs who have had their ears cropped. If you have rescued a dog that has undergone this procedure prior to you rehoming, please speak to us direct and proof of rehoming will be required.
Tail docked dogs are only permitted if the docking is legally permitted for some working gun dog breed purposes. Evidence of a veterinary practice for the procedure would be required.
Housekeeping
It is the dog owner’s responsibility to clear up waste after their dog at any class or event, the location of the nearest waste bin will be advised. In the event of there not being a purposeful bin onsite or nearby it is the owner’s responsibility to dispose of their dog’s waste appropriately off site after the event.
Please toilet your dog prior to entering any designated search areas and in the appropriate areas advised.
Medical & Well-being
Bitches in season or unwell dogs are not permitted to any class, or event. There will not be a refund provided unless 14 days notice is advised.
Please advise on booking if you or your dog has any disabilities or food intolerances that need catering for.
What to Bring to Classes/Workshops/Events
- Water and a bowl for your dog, scent work training is a thirsty business
- A flat mat/bed/towel for your dog to lie on
- Plenty of high and lower value treats
- Dogs must be worked on a long lead/line attached to a flat collar or harness (2 to 5m length is recommended)
- Treat container/pouch
- Poop bags
- A dog training clicker if you use one
- A highly valued toy object (Primary reinforcer)
Socially Sensitive Dogs
Whilst every effort is made to accommodate all dogs. The group class or workshop may not be suitable for your dog’s well-being. Please discuss prior to booking if your dog displays any aggressive behaviours towards other dogs or people and/or continually barks, or shows extreme nervousness.
In the case of the event not being suitable for the dog, the host/trainers of the event has to right to inform the owner that the event is not appropriate for the health and wellbeing of their dog and others in attendance at the event and will be asked to leave the event. No refund will be provided.
If you have any concerns prior to booking please discuss by emailing mandy@scentworkacademy.co.uk
At all events please give space from other dogs as matter of safety and courtesy
Clothing
Please wear suitable clothes and shoes for dog training for whatever temperature.
Searches are carried out indoors and outdoors. In event of extreme heat (over 25 degrees) or dangerous driving conditions of either heat or cold temperatures sessions will be cancelled. Monies will then either be refunded, banked for future classes/events or an alternative date provided.
Please refrain from applying strong aftershave or perfume to the event and avoid the use of overpoweringly strong smelling dog treats such as ‘wet fish’ This hinders your own dog’s ability to search and subsequent dogs.
Responsibilties & Disclaimers
Photographs or videos maybe taken during sessions for training purposes and maybe shared on social media, if you are not happy for this please advise by email to mandy@scentworkacademy.co.uk
Risk assessments are completed regularly to minimise illness or injury.
At any event provided/hosted by A R Rigby T/A Scent Work Academy/Yes Good Dog, the participant takes total responsibility for the safety of themselves and the dog under their control.
No fault shall be placed on the training provider in the event of illness or personal injury happening to any person or dog attending the following activities provided.
These Terms & Conditions include all of the following services provided,
- 1-2-1 Training Sessions
- Group Events
- Group Training Sessions
- Competitions
- Grading Assessments
- Workshops
Company contact details
Scent Work Academy Part of Yes Good Dog
Amanda Rigby T/A Yes! Good Dog & Scent Work Academy
Email: mandy@scentworkacademy.co.uk
Mobile: 07745 419030